URBANSURFER BEACH COMPANY
Return Policy
At Urbansurfer Beach Company, many of our products are carefully made and shipped directly from our trusted production partners. Because of this, our return policy follows our partners fulfillment guidelines.
RETURNS & EXCHANGES
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Size exchanges or store credit are accepted within 14 days of delivery.
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Items must be unworn, unwashed, and in original condition.
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Final Sale items, Clearance, Swimwear are not eligible for returns.
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Customers are responsible for return shipping.
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Please review product descriptions carefully before placing your order.
DAMAGED or INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, we're happy to help. Please contact us within 14 days of delivery and include:
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Your order number
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A clear photo of the issue
Once approved, we will offer:
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A free replacement, or store credit towards a future purchase
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A refund if a replacement is not available
FINAL SALE ITEMS
The following items are final sale and not eligible for return or exchanges:
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Clearance or Sale items
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Personalized items
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Swimwear items for hygiene reasons
ORDER CHANGES & CANCELLATIONS
Orders begin processing shortly after being placed. Once an order has entered production or shippping,
it cannot be cancelled or modified.
REFUNDS & RETURN SHIPPING
Approved refunds are issued to the original payment method. Original shipping costs are non-refundable. In most cases, customers are not required to return the item if damaged or incorrect. Return shipping may be requested only if necessary.
For all return-related inquiries, please contact us at the email below or complete the contact page above.
We are committed to delivering quality beach essential you'll love!