URBANSURFER BEACH COMPANY
Return Policy
We want you to love your purchase. Because many of our products are made to order and shipped directly from our trusted production partners our return policy is designed to be simple, fair and transparent.
RETURNS & EXCHANGES
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Size exchanges, store credit or refunds are accepted within 30 days of delivery.
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Items must be unworn, unwashed, and in original condition.
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Swimwear items are not eligible for returns or exchanges.
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Customers are responsible for return shipping.
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Please review product descriptions carefully before placing your order.
DAMAGED or INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, we're happy to help. Please contact us within 14 days of delivery and include:
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Your order number
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A clear photo of the issue
Once reviewed, we will make it right by providing either:
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A free replacement, or store credit towards a future purchase
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A refund if a replacement is not available
FINAL SALE ITEMS
The following items are final sale and not eligible for return or exchanges:
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Clearance Items
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Swimwear items (for hygiene reasons)
ORDER CHANGES & CANCELLATIONS
Because we begin processing orders quickly, changes or cancellations cannot be guaranteed once an order has entered production or shipping.
REFUNDS & RETURN SHIPPING
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To start a return, please contact [email] with your order number and reason for the return. Once your return is approved, we’ll provide instructions for sending the item back.
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Refunds are generally processed within 5–10 business days after we receive and inspect the returned item. Approved refunds are issued to the original payment method.
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Original shipping costs are non-refundable. Customers are responsible for return shipping costs for returns due to a change of mind, incorrect size, or other reasons unrelated to an error or defect.
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If an item arrives damaged, defective, or incorrect, we will cover any return shipping costs if a return is required. In most cases, you will not be required to return the item.
For all return-related inquiries, please contact us at the email below or complete the contact page above.
We are committed to delivering beach essentials you'll love!
Thank you for supporting our business!